|
Requirements Analysis
 |
Business requirements and constraints |
|
Technical requirements and constraints |
|
Project scope, goals, deliverables,
risks |
|
Flow of funds, content and customer
care |
|
 |
Service Integration and Testing
|
Integration with corporate content,
billing, provisioning and customer care processes
and systems |
|
Unit and end to end testing to test
plan |
|
Business Case/ ROI analysis
|
Business case assumptions |
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Financial Models including breakeven
and payback period |
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Critical success factors |
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Roadmaps |
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Project Management
|
Project Plans |
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Management to agreed deadlines and deliverables |
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Customer Liaison |
|
Change Management |
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Service Design
|
Message content and Service templates |
|
Source system integration and Data staging |
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Security |
|
Process flow |
|
Replies, management and reporting |
|
Regional and Global Network Access
|
Grapevine Interactive Network (GIN) |
|
Access to networks through our own direct
connections and through partners |
|
Access to SMS, page, email, fax, web
networks |
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24X7 monitored environment |
|
Dedicated operations team |
|
Access to short code and premium rate
numbers |
|
Service Development
|
Customer specification defined by an
operational concept document |
|
Powerful APIs and service templates
ensure minimal coding for most new services |
|
Service hosting, operation and management
|
Subject to Service Level Agreements |
|
Services can be run on a “private”
platform if required |
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