Business Impact:
	A 30% reduction in the risk of credit card fraud
	No outbound call centre resources required
	Clients view the service as valuable and personal
	Clients perceive each message as an interaction with the bank

Payment Reminders

Grapevine provides an SMS payment reminder service to a large Retailer with a credit business.

The sheer number of clients means that an automated communications solution is the only way of reminding everyone.

The retailer is often competing for the customer’s consumable income. Being paid and retaining the customer often depends on being first in the client’s list of people to pay and preventing payment deretaining.

Business Impact:
	Improved communication
	Reduction in debtor days
	Reduced Communication Costs

Policy Lapse Reminders

Grapevine provides a personalised text2speech and SMS policy lapse reminder service for one of South Africa’s biggest financial services companies.

Clients for whom cell phone numbers are available are sent a reminder SMS, those with only a home phone number receive an automated voice reminder.

Business Impact:
	Significant reduction in policy lapses
	More retained business
	Economic way to save smaller value policies
	Reduction in outbound call centre load
	Reduced communication costs

Network and System Monitoring

A large Global systems integrator uses Grapevine to provide it’s global customers with network and system alerts.

Business Impact:
	IT service provider able to offer a prioritised messaging alert Service to customers
	IT service provider has single point of access to global GSM and paging networks
	Impact on IT service provider’s customers include
	Reduced system downtime
	Managed auditable, problem communication

Electronic Salary Slips

Grapevine provides an electronic payslip service to a major South African corporate. The on-line statement presentment solution allows employees to view and print past and current payslips from a web browser.

Instead of providing employees with paper payslips, employees are notified by email and SMS when their payslips are available on-line.

Business Impact:
	Electronic payslips are more secure and cheaper to produce and deliver
	Employees are notified immediately their salaries have been paid
	Employees are better informed of remuneration issues due to electronic links to web-pages providing full information
	Provides employees with a 24X7 payslip self service facility
	Reduces the load on human resource personnel

Electronic Bill Presentment

Interactive communication services can be used to provide electronic bills that are immediate and interactive.

Business Impact:
	Improved collections - electronic delivery is more reliable that mail
	Reduced debtors days – electronic delivery is immediate
	Cost savings – emails are cheaper to produce and deliver than mailing paper based invoices
	Interactive marketing – provide links to promotions on the marketing website

On-line Statement delivery

Grapevine provides an on-line statement delivery solution to a leading private bank.

Using this service, the banks customers are able to view and download current and past statements and tax certificates on-line.

Business Impact:
	Higher levels of customer service
	Provides customers with a 24X7 self service facility
	Reduced load on call centre
	Reduced mail costs
	Reduced Fraud

Intermediary Campaigns

Grapevine automated runs intermediary campaigns for a major South African Life assuror improving intermediary involvement and the sales conversion rate.

The multi-channel (web, SMS and email) and interactive components (both “push” and “pull” elements) enabled intermediaries to quickly understand the personal value of each campaign.

Business Impact:
	Improved campaign interest and response
	Higher sales conversion rate
	Reduced campaign administration
	Intermediaries driven to company sales support website

Outbound Call Centre Campaigns

Grapevine runs permission-based outbound SMS and text2speech campaigns for several corporate's on an ongoing basis. These campaigns are used for marketing promotions, client service notifications, loyalty programmes, reminders and alerts.

In many cases only an automated solution has the capacity to reach hundreds of thousands of people in a matter of hours or days.

Business Impact:
	Reduced communication costs
	Higher level of customer service
	Reduced outbound call centre costs

Call Centre Self-help Services

Grapevine has helped a number of corporate's mobilise data and provide 24X7 self help services to employees, customers and business partners.

Business Impact:
	Reduced call centre resources
	Supply Chain efficiencies
	Sales force efficiencies
	Improved Customer Service Levels

Marketing Competition Services

Grapevine Interactive Marketing provides companies with IVR and SMS competition services on a campaign basis.

Business Impact:
	Improved response rates over traditional media
	Higher campaign recall rates
	Premium rated services can be used to offset campaign costs

Gaming Loyalty Services

Grapevine provides a major Casino with customer loyalty communication services. Customers are offered personalised, event-triggered incentives to continue to visit the casino. The services are integrated with the main casino gaming systems.

Business Impact:
	High Value Customers are encouraged to spend more time at the Casino
	There is a continuing dialogue with regular customers

Regional and Global Multi-channel Messaging Services

Through the Grapevine Interactive Network (GIN) Grapevine is able to offer corporate's managed service access to regional and global SMS, page, email, voice (text2speech), web and fax networks.

Businesses use these services to mobile-enable their business applications.

Business Impact:
	Grapevine manages links with networks – corporate's do not need to invest in the resources and infrastructure required
	Corporate has a Single point of integration
	Regional and Global messaging access
	Most cost effective solution